Skift Take
American CEO Robert Isom is one of the first top executives in the U.S. airline industry to voice some concerns over the Department of Transportation’s latest rule.
American Airlines CEO Robert Isom said Thursday that certain aspects of a new federal government rule that would require airlines to provide automatic refunds were “gray.”
“I'd tell you that from top of mind, there are a lot of issues that I think are still gray,” Isom said during a call with analysts.
One issue in particular that Isom described as “fairly gray” was who takes the blame when a flight is delayed or canceled.