Skift Take
The organization representing Amadeus and Booking.com says the new rules, as written, could leading to costlier operations for their members and travelers.
New federal rules around airline junk fees and refunds are meant to protect consumers but they overlook the logistics of making it happen, according to Laura Chadwick, president and CEO of the Travel Technology Association.
Among the association's members are the three major global distribution systems: Amadeus, Sabre, and Travelport; consumer online travel companies Booking Holdings, Expedia Group, and Skyscanner; and corporate travel agencies Amex GBT and BCD Travel.
“What has happened here is that the Department [of Transportation] — in their efforts to get transparency to consumers — have placed a liability on our member companies and all ticket agents