Articles tagged “personalization”

Online Travel

Expedia Wants New Features With Amadeus NDC Partnership

Very slowly, the New Distribution Capability is enabling online travel agencies to catch up with the services that airlines offer on their own websites.

Dennis Schaal | 4 weeks ago

Expedia Wants New Features With Amadeus NDC Partnership
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Airlines

Skift India Summit Video: Hyper-Personalizing the Air Travel Experience

In this video from Skift India Summit 2024, Jonathan Tong, senior vice president, airlines — Southeast Asia, India Subcontinent and Greater China for Amadeus, spoke about the critical role of data, collaboration, and tech in reshaping today's passenger experiences.

Amadeus + Skift | 1 month ago

Skift India Summit Video: Hyper-Personalizing the Air Travel Experience
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Travel Technology

How Travel Brands Can Turn Customer Data Into More Direct Bookings

“The Power of Performance Marketing in 2024” provides actionable insights for travel brands looking to build more effective customer data strategies that leverage AI, helping them earn more direct bookings and grow revenue.

Wunderkind + Skift | 2 months ago

How Travel Brands Can Turn Customer Data Into More Direct Bookings
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Online Travel

Video Interview: Rethinking Loyalty in the Age of AI

In this video interview, Jason Perocho, vice president of product marketing at Amperity, discussed highlights from a new research report that explores how generative AI can help travel and hospitality companies put their customer data to its highest and best use, enabling them to earn loyalty in the new era of travel.

Amperity + Skift | 5 months ago

Video Interview: Rethinking Loyalty in the Age of AI

Startups

Tailbox Raises $1.5 Million for AI-Based Tour Guide: Startup Funding Roundup

Tailbox is the latest generative AI startup in travel to raise venture capital, this time with a future vision to provide travelers with a personal digital tour guide.

Justin Dawes | 8 months ago

Tailbox Raises $1.5 Million for AI-Based Tour Guide: Startup Funding Roundup

Travel Technology

Amazon Web Services Execs on AI ‘Hyper-Personalization’ in Travel

Advanced AI is expected to allow travel companies to provide a higher level of personalization than ever, and there's big value in that. 

Justin Dawes | 10 months ago

Amazon Web Services Execs on AI ‘Hyper-Personalization’ in Travel

Hotels

Hilton Tests New Ways to Increasingly Personalize Guest Bookings

Strides in artificial intelligence will enable Hilton and many others to enhance and speed up personalization efforts. You ain't seen nothing yet.

Dennis Schaal | 1 year ago

Hilton Tests New Ways to Increasingly Personalize Guest Bookings

Online Travel

Google Leveraged User Data to Dominate Online Advertising: Lawsuit

Google advises "we never sell your personal information." But it should add the following disclaimer: But we make an almost unfathomable amount of money from it.

Dennis Schaal | 1 year ago

Google Leveraged User Data to Dominate Online Advertising: Lawsuit

Online Travel

Tripadvisor Takes the Guesswork Out of Personalization

Personalization efforts in the travel industry can be way off track. Tripadvisor is supplementing those efforts in a direct way — asking potential customers what they are looking for.

Dennis Schaal | 1 year ago

Tripadvisor Takes the Guesswork Out of Personalization
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Travel Technology

Q&A: Putting Customer Care at the Heart of the Travel Experience

Whatever you call it — travel insurance, fintech, trip protection, peace of mind — the past several years have shown travelers the importance of having a safety net. That shift has led to new opportunities for travel brands to use insurance products to improve their technology, increase loyalty, build lifetime customer value, and drive revenue.

Allianz Partners + Skift | 1 year ago

Q&A: Putting Customer Care at the Heart of the Travel Experience