Skift Take

Amadeus is still determining how much more efficient generative AI makes the workplace, but employees were clear that they want to keep it.

The AI assistant in Microsoft Teams can take notes during meetings, list follow-up points, and more. That's been one of the top uses by Amadeus employees since they started testing Microsoft’s Copilot generative AI chatbot last August.

“There is no organization in the world that is really super good at taking notes of meetings. And it's always difficult to have somebody focusing on what is said and taking notes instead of being part of the discussion,” said Frederick Ros, head of digital workplace services at Amadeus. “So now with this kind of technology, it's much more efficient.” 

He added that the chatbot in Teams was able to understand five different accents and company-specific acronyms during one meeting.

Madrid-based Amad